When GFA Federal Credit Union was looking to expand their branch network in central Massachusetts, the forward thinking credit union had no desire to build your typical run-of-the-mill branch.

Online Banking

Self-Service Networks' iBank line of self-service kiosks and software is focused on our bank and credit union clients' customer empowerment and marketing goals.

iBank is more than a kiosk, it is a complete program that combines Self-Service Networks unique technology and marketing expertise.  This total solution provides secure access to our clients’ online channel while delivering improved customer adoption of their online banking and bill pay platform.

Driving adoption of online banking and bill pay is important because:

• A growing number of customers want to interact with their financial institution through an online channel – the most cost effective channel
• Attrition is significantly lower among customers who use bill pay services
• Bill pay customers hold more accounts. Coupled with their loyalty, these customers are more profitable.

A survey of iBank customers showed that the branches who are engaged in the complete iBank program drive 35% more bill pay activations than branches with no iBank kiosk.

Visit the iBank web site to learn more about how this Self-service Networks solution is helping clients like you to empower your customers™ and drive results.

The City of Atlanta needed a convenient way for city residents to pay their monthly water and sewer bills.

U.S. consumers will make 859 million walk-in bill payments by 2009, up from 749 million in 2005*. Self-Service Networks walk-in bill payment kiosks provide our clients with a secure and convenient solution to capitalize on this demand.

Our walk-in bill payment kiosk solutions are utilized by a variety of retail and government clients.  These turnkey solutions include everything needed for self-service bill payment, including kiosk hardware, kiosk software, financial processing systems, and strategic planning.

Self-Service Networks bill payment solutions enable bill acceptors to:

• Provide customers with flexible and convenient self-service payment options
• Accept cash, credit card, debit card, check and scheduled auto-debit
• Improve retail space utilization
• Enhance the customer experience by reducing wait times,
• Improve operating efficiency by reducing or eliminating staffing costs

• Free sales staff to handle more complex customer needs
• Eliminate the need for employees to handle cash
• Reduce or eliminate balancing and back office errors
• Cross sell your customers other products

Contact us to learn more about our self-service bill pay solutions.

*(Aite Group)